Otrs on iniy.org

OTRS Installation on Debian Linux Lenny

Tue, 30 Nov 2010 22:05:45 +0000

Requirements

A Debian Lenny Basic Installation

Install OTRS over apt-get

This part is easy

apt-get install otrs2

First Test

Point your browser to your IP (for example 192.168.1.123) /otrs and you should see the OTRS Login

Installing OTRS on CentOS 5

Sat, 26 Dec 2009 18:44:50 +0000

The rpm-packages for CentOS can easily be downloaded from http://otrs.org/download/ . Install with yum

wget http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.5-01.noarch.rpm
yum install --nogpgcheck otrs-2.4.5-01.noarch.rpm

Don’t forget to disable selinux.

call in your browser http://yourserver.com/otrs/installer.pl and setup the database.

Now install the otrs cronjobs

sudo -u otrs /opt/otrs/bin/Cron.sh

this installs the otrs cronjobs in /var/spool/cron/otrs

OTRS Soap Interface

Sun, 29 Mar 2009 20:39:24 +0000

Disclaimer: This are my first trys with the Soap Interface. If you’ve got better information just send it to me or post a comment, I will gladly update this documentation. I just wrote this article because there is almost no information about the OTRS Soap-Interface on the web. Perhaps it helps someone.